A well deserved award! Robert is an amazing young man and never ever does he say no to any request from a guest or his peers. Congratulations, Robert.
Here is the nomination from Kristina Brown: "I am really proud of all that Robert has done these past few months, but especially this one, in his absolute dedication to learning. Robert is completely committed to the ‘guest experience’ and this is paying off ten-fold! Robert continues to receive fantastic remarks on GSS verbatims for ‘Arrival Experience’ … he is a contender for this month’s ‘Top 10’ King/Queen as he continues weekly to receive the highest ranking from the guests he encounters. Robert has built numerous unbelievably cool programs for the Front Desk and AYS Teams … to help them shave off time and make their lives easier, allow us to execute SGI to its maximum potential, put together an amazing Directory to make it a one-stop-shop for information for his colleagues to use …. And that’s just the tip of the ice berg. On a recent shop that Robert and I performed at a couple of our sister properties in Los Angeles, it was fun to watch him have the ‘a-ha’ moments … seeing what matters (service, service, service!!) and what many organizations tend to solely rely on (the product). Then Robert brought his experience back to the team – on his own accord – and told his colleagues what he saw, what he learned and what we need to do to continue to beat our sister properties in Regional GSS Rankings. And Robert has made the ‘85/30 Rule’ all the craze at the Desk … forget 15/5 (and a year ago, we were more like 15”/5”). It is amazing how one person can make a difference … and Robert has motivated everyone to do this! And on a recent mystery shop a few months back, Robert knocked that one out of the park too … embracing his lead measure of his WIG (Spirit to Serve scripting) to provide a flawless arrival. Robert’s dedication to his team and his guests is outstanding … and his passion to learn from every opportunity is truly commendable. I’m very proud you, Robert!!"
